Privacy Policy

Track Tag LLC ("Track Tag," "we," "us") supplies satellite-connected monitoring hardware and operates the Track Tag water monitoring portal. This policy explains what information we collect, why we collect it, and what we do with it.

Information we collect

Information you give us

• Contact details — name, business email address, phone number, organization, and mailing address — when you inquire about products, place an order, or are issued a portal account.
• Portal account information — your login email, a hashed password, your display and time zone preferences, the alerts you configure, and any mobile number you choose to enter for text alerts.

Information from monitoring devices

Our devices report telemetry: GPS position, water level, rainfall, battery level, and timestamps. This data describes equipment and water sources. It is associated with the customer account that owns the device, not with an individual person.

Information collected automatically

Standard server and analytics data such as IP address, browser type, and pages visited.

How we use information

• To supply and support the products and services you have asked for.
• To operate the monitoring portal and store your history so reports remain available.
• To send the alerts and scheduled reports you configure, by email and, if you provide a number, by text message.
• To respond to inquiries, provide support, invoice, and meet legal and tax obligations.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile numbers provided for text alerts are used solely to deliver the alerts you have configured in the Track Tag portal, and are passed only to our SMS delivery provider for that purpose.

Who we share information with

We do not sell personal information. We share it only with the service providers that make the product work, and only to the extent needed to deliver the service: our cloud hosting and database providers, our satellite data provider, our email delivery provider, and our SMS delivery provider. We may disclose information where required by law or to protect our legal rights.

How long we keep it

Device telemetry is retained for the life of the customer account so that historical reporting remains available. Contact and account records are kept while the relationship is active, and afterward as required for tax and legal purposes. You may request deletion of your account and personal details at any time.

Security

Portal accounts are password protected and passwords are stored hashed, never in readable form. Each customer's data is isolated to that customer's account. Access is limited to that customer's authorized users and to Track Tag staff who need it to provide support.

Children

Our products and services are sold to businesses and government agencies. We do not knowingly collect personal information from anyone under 18.

Your choices

• Request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
• Stop text alerts at any time by replying STOP to any message, or by clearing your mobile number in My Settings in the portal.
• Stop or change email alerts at any time in your alert settings, or by contacting us.

Opting out of text messages does not affect your email alerts or your access to the portal.

Changes to this policy

We will post any changes on this page and update the date shown above.

Contact us

Track Tag LLC
130 Ely Avenue, Ely, NV 89301
Email: Support@TrackTagLLC.com
Phone: +1-775-293-8194